Lifestyle Holidays Vacation Club Complaints Reduction Team’s responsibility is to make sure that the number of complaints that the hotel receives is as low as possible. It may be impossible to eliminate all of the complaints that the guests of a hotel or resort have, but it is certainly possible to bring those numbers as low as possible. Oftentimes, guests will complain about things that the hotel or resort had no control over. It may not be possible to eliminate all of the guest complaints, but that does not stop the Lifestyle Holidays Vacation Club Complaints Reduction Team from trying. There are several key areas that the hotel can focus on when it comes to complaints reduction.
- Prevent complaints from happening – Properly training the staff and always evaluating the hotel for any potential problems can accomplish this goal.
- Resolve the complaints that occur – When a complaint does happen, the key to reducing complaints in the future is how well the complaint is resolved in the present. It not only needs to be resolved in a timely fashion, but the hotel also needs to understand why the problem happened to keep it from occurring again.
- Manage the reputation of the hotel – Not every guest will bring their complaints to the attention of the hotel staff. It is up to the complaints team to find out about any issues that guests have had that they did not complain to the hotel about. If they complain to other people, it will damage the reputation of the hotel, especially if these complaints are published online.
Lifestyle Holidays Vacation Club Complaints Reduction Team knows that when the hotel focuses on these key areas, they can reduce the number of complaints that they have to deal with.