Lifestyle Holidays Vacation Club complaints prevention team has probably heard some very interesting stories from guests. There are complaints that you will listen to that make you mad, some that make you sad and others that you just want to laugh at. While every complaint may be a little different and the each person who is making the complaint has a unique personality, there are some things that can be done to deal with every complaint.
- Listen – Lifestyle Holidays Vacation Club complaints prevention team knows that often times that is all a guest really wants. If you listen to what they say, you can figure out what you have to deal with.
- Apologize – You do not have to be sorry for doing something wrong. If a guest is complaining, they have been inconvenienced in some way. You can apologize for the inconvenience.
- Do Something – You may or may not be able to fix the problem that the guest has. It may or may not have been your fault or the fault of the hotel. If you do not do anything about a complaint, you have just made it worse and you are now part of the problem.
These three rules can be applied to the biggest or the smallest problems that a guest has. They are the basics that any member of the Lifestyle Holidays Vacation Club complaints prevention team should follow. If they can do this, they will be able to either fix a problem or they will be able to find the persons in the hotel that can fix the problem.