Lifestyle Holidays Vacation Club Complaints Management Team is well aware that the most typical complaints that theme parks need to cope with are complaints about rude personnel. A guest could say that an employee treated them rudely and demand a proper resolution. The group that handles these complaints is often in a tough scenario. Rudeness from staff shouldn’t be tolerated. The issue is that a guest’s perception of a rude employee isn’t constantly accurate. Guests at theme parks are frequently stressed from extended days of activity and they could misunderstand anything an employee says as being rude. Therefore, the way the complaint is handled is extremely crucial.
Lifestyle Holidays Vacation Club Complaints Management Team finds that the initial step to coping with the complaint would be to issue an apology to the guest. Regardless of whether an individual is correct or incorrect, they really feel that somebody was rude to them. At the very least, an apology definitely needs to be made. The subsequent step is to record the incident experienced by the guest. If they do not recall who the employee was, additional inquiries will be required to identify the individual.As soon as all the details from the guest are documented, they really should be thanked for providing the park with the information.
If possible, they should have a chance to meet with the employee to issue and apology advice the members of Lifestyle Holidays Vacation Club Complaints Management Team. It is beneficial for the employee to be taught tips on how to take care of guest so that this type of situation will not occur again. Doing this should cut down the amount of rudeness complaints received at the theme park.